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Old 12-04-2010, 01:41 PM   #2
LoganK
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LoganK can name that song in three notesLoganK can name that song in three notesLoganK can name that song in three notesLoganK can name that song in three notesLoganK can name that song in three notesLoganK can name that song in three notesLoganK can name that song in three notesLoganK can name that song in three notesLoganK can name that song in three notesLoganK can name that song in three notesLoganK can name that song in three notes
 
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Join Date: May 2009
Device: PRS-505,nook,Nook Color,Android
Quote:
Originally Posted by ascherjim View Post
However, when we have concurrently had to deal with B&N Customer Service by email (on matters of ordering the Nook Color and subsequent purchasing of Nook Books) our experience has been just the opposite. Uninformed and unresponsive.
I emailed Barnes & Noble to report a handful of formatting errors and minor mistakes in one of their books. Five days later I received a response telling me that "this situation would best be resolved with a phone call". Seeing as how it would be rather tedious to list this problems verbally, I decided to call when I had a healthy amount of free time. Two days after their response (before I had called back ... apparently I am supposed to have more patience than them), they closed the ticket and sent me a survey asking how they were doing.

And all of this was so that I could help them and future purchases of this book! I was not pleased, but, like you, I have been treated nothing but respectfully while in store.
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