Quote:
Originally Posted by ascherjim
However, when we have concurrently had to deal with B&N Customer Service by email (on matters of ordering the Nook Color and subsequent purchasing of Nook Books) our experience has been just the opposite. Uninformed and unresponsive.
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I emailed Barnes & Noble to report a handful of formatting errors and minor mistakes in one of their books. Five days later I received a response telling me that "this situation would best be resolved with a phone call". Seeing as how it would be rather tedious to list this problems verbally, I decided to call when I had a healthy amount of free time. Two days after their response (before I had called back ... apparently I am supposed to have more patience than them), they closed the ticket and sent me a survey asking how they were doing.
And all of this was so that I could help them and future purchases of this book! I was not pleased, but, like you, I have been treated nothing but respectfully while in store.