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I 100% agree with the OP. Some people take "negative" comments on their device personally and become rude and agressive. Sometimes the "offensive" statement looks innocent enough until someone choses to take it personal and then reacts in ways which are far worse than trolling.
People are allowed to have different opinions and preferences. And if I feel personally offended if someone says they prefer other devices over the one I own or don't like certain features, then maybe I'm the one with the problem.
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