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gianpaoloc · 12-04-2010, 03:09 AM

Ok, I followed your tips and placed a phone call to the toll free number: 1-877-453-4512. I am in Italy but I used skype and was able to call that number for free (thanks skype :-)

Everything went smooth as reported by other users. They let me restart the kindle just to check it was not a software problem and when confirmed that the "white line" was still there they said me I will receive a replacement soon. Only afterwards I will have to send back my kindle at their expense.
Now I just hope it will arrive before I leave for Christmas, but actually this is not fundamental since my kindle is still usable.

Thanks for your suggestions

G.

12-04-2010, 03:09 AM	#8
gianpaoloc Member Posts: 10 Karma: 10 Join Date: Dec 2010 Device: kindle	Ok, I followed your tips and placed a phone call to the toll free number: 1-877-453-4512. I am in Italy but I used skype and was able to call that number for free (thanks skype :-) Everything went smooth as reported by other users. They let me restart the kindle just to check it was not a software problem and when confirmed that the "white line" was still there they said me I will receive a replacement soon. Only afterwards I will have to send back my kindle at their expense. Now I just hope it will arrive before I leave for Christmas, but actually this is not fundamental since my kindle is still usable. Thanks for your suggestions G.