Thanks for the replies guys but i had already settle with Amazon.
We had to called them twice to verify that my kindle is dead ('we' as in the first session i asked a friend to call Amazon for me since i am such a scaredy cat.
).
so now need a replacement.
i got some few problem to figured out though:
1. i dont have printer
2. i am living here in Malaysia, so i dont think the return label works. i tried to explain/lie to them before but it seems they didn't get it. perhaps because my english is crappy and i usually said OK to everything they said. (and the CS is a bit clueless, although friendly)
3. i have to send to them the damaged kindle in 30days (but i already said i need at least 60days), if not i will be charged for a new kindle
(i thought i send the damaged kindle first, then they will send a replacement, so time is not really a problem.. but not; they send first, i send later!
)
4. the biggest problem is i need to settle this all today since tomorrow i will be going someplace rural for a week.
can i just use any other mail service? i dont want to call them again and explain, since i am very terrible at that vocally. but i did sent email. still waiting for a reply.
anyone from US willing to help me..?