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pokee · 12-03-2010, 06:56 PM

I agree that's it's nice to see this. I've had a good experience with them with a minor issue (prompt and courteous). I think most people are complaining that they can't return their Kobo's after they've 'tried them out' and changed their minds. That's not a lesson in bad customer service, IMO - that's a lesson in bad pre-purchasing research!

12-03-2010, 06:56 PM	#6
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	I agree that's it's nice to see this. I've had a good experience with them with a minor issue (prompt and courteous). I think most people are complaining that they can't return their Kobo's after they've 'tried them out' and changed their minds. That's not a lesson in bad customer service, IMO - that's a lesson in bad pre-purchasing research!