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I believe that removing the battery is the only way to really restart the thing. If the computer inside freezes the e-ink display doesn't change, since it requires no power to maintain the image. Popping the battery out (which requires a 00 phillips head screwdriver) and then putting it back in, and then plugging the device into the charger should reboot the computer. You may need to also press the power button on top to get it to restart. Good luck.
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