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So far, I've had good CS experiences with Kobo, too. I've called them on the phone several times, and each time got to talk to a real person in very short order. They were always helpful and friendly; and while they didn't always solve my problems, at least they made a good stab at it. To date, the CS is actually one of the things I like about kobo.
And thanks for bringing this up, Jeff; it's always good to hear positive comments.
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