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I returned my first Kobo after a week because the battery wouldn't stay charged. The Chapters clerk simply asked if I wanted a replacement or refund. I went for a replacement & that was that. But the was certainly no issue on the concept of returning it.
Another clerk said she used to work at Best Buy & they recommend that although electronic instructions don't always say so, that I'd be best to leave it a full day, which I did. I've had no battery issues since.
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