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When I first bought my Kindle, I couldn't get it to connect to the 3G network. After calling Amazon, it turns out they did something wrong before it left the factory and it didn't recognize my Kindle as a valid device of theirs. They told me it would be working within 6 hours but 15 minutes after the call it was already working. 3G would NEVER have worked on my device had I not called them.
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