Quote:
Originally Posted by gianpaoloc
Please look at the attached image. As you can see there is a line (within the 7th line of text) of broken pixels (apparently). Do you think it is a hardware problem? Any of you had the same problem? Do you think there is any chance I get it replaced by amazon? Do they want it to be sent back in advance or I have any chance to be allowed sending it back when the new device arrive (I live in Italy and delivery can be quite slow).
BTW, the device is quite new (Kindle 3 just a few weeks old) and I am a bit upset of what happened.
Thanks in advance for your kind answers/suggestions.
G.
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I also think it needs replacement.
I'm in Europe and Amazon delivered my replacement within 3 days (!)last month; it can help to phone them about the delivery.
You can send the Kindle that gets replaced, back after you've got the replacement, in the same box it came in. They'll refund your cost of shipping if you write that amount on the outside of the box.
For faster customs-clearance, Amazon bills you for the replacement and refunds you that same amount a few days later; promptly.
Don't you worry about it. Just phone them.
