Here is an email I just received from their customer service.
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Dear Customer,
Here is the status about orders which did not ship yet.
1) Cybook shipments will restart next Monday (December 10).
Orders ship on a first-come, first-served basis.
In other words, people who ordered late October will have their package flying in the corresponding planes Monday night.
2) We expect to ship all orders issued in November over next week.
December orders will follow and we will have more information about more recent orders by the end of next week.
In all cases, as indicated, you will receive your package before Christmas.
3) International shipments are handled by our partner FedEx in international priority mode.
You will receive a tracking confirmation email as soon as your package is handled by FedEx.
FedEx will provide you with a delivery date and you will be able to follow your package(s) in real time.
4) On our web site, in the order list section, there was a December 5 fixed date mention.
This test hard-coded value should not have appeared on the retail site and has been removed yesterday.
The red warning header indicating the estimated shipping date is of course only valid for new orders and does not concern your past order(s).
5) For your information, in normal times, we do ship within 1-2 business days upon order.
The bank transactional system is fully automated and confirms payment authorizations overnight.
6) We are receiving an increasingly huge number of requests.
It is currently not possible to answer everyone with a personalized message; hence this generic message.
Thank you for your patience; we hope the Cybook groundbreaking reading experience will be beyond your expectations.
With our best regards,
Bookeen Support Team
Quote:
Originally Posted by ashalan
In my book this means that they are - forgive me the harsh words - cowardly and desperately trying to cover the fact that they are late in shipping.
Don't get me wrong, I am not upset about the late shipping. Everybody is allowed to be late - especially if being on time depends on things that are out of control (in Bookeen's case the factory producing the devices).
However, I would have welcomed an e-mail telling us customers as much.
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