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I own both and I am sad to agree with op. You simply have to have a level of customer service and I feel Sony has failed here. I emailed them (could not find phone support for ereaders) and found they could not even follow the simple email which clearly outlined my issues. So twice I attempted to use their "live chat" and twice waited 45 minutes with no response whatsoever. I needed 5 inches so I got a 305 and touch is nice. But I can totallhy understand why Sony went from a leader to an afterthought.
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