Quote:
Originally Posted by Pookeysgirl
It's not all you can do. If you're really that worried about it, then you would call.
There have been quite a few problems with the Kobo, I personally have a few gripes of my own, but really, what's the problem with calling? Afraid they'll actually help you so you can't make anymore complaints about them? When somebody doesn't respond to my e-mails, I pick up the phone.
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I did call in addition to email. I chose to email primarily so there would be a "paper trail" of what went on..good thing I went this route.The lady was nice, but not really helpful. Asked her how long refunds take, a couple of seconds of silence, and then a mumbled response of " a few days". Guess what, it's been more than a few days since the last email from them saying I'll get my refund shortly. So, this phone call solved nothing.
Sorry if you're offended by my posts but when you are selling a product, and claim to have CS available to support your product( by both phone and email), people will be annoyed when your CS is terrible. They got into the ereader game because they wanted to compete with Amazon and B&N..evidently, they aren't ready to play with the big boys yet.
My post was meant as a warning for those considering this product..if you don't like it, you don't have to read it.
