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I never did hear back from Kobo's customer service, but I did receive my coupon for a free book, and sure enough, it limited me to non-Agency books. But did I ever score! As I was browsing I noticed a listing for "The Complete Tudors: Nine Historical Novels" by Jean Plaidy. Kobo's sale price was $74, and though I didn't really think it would work, I tried my free coupon--and got the omnibus for FREE! Woo-hoo!
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