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The way to tackle it would be to identify the most accessed documents, and convert those (to whatever alternative format(s) are selected), then convert older/less frequently accessed documents on an ad hoc basis, as people request them. As each document is converted, the accessible version(s) can then be added to the website.
The really difficult thing, and in some respects the most important aspect that needs to be addressed, is changing the "grass roots" processes used within all the various departments and offices in a local authority or government department to create new documents. Unless that's changed, the problem of inaccessible documents being created will continue.
- Donna
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