Quote:
Originally Posted by MikeLC
I would suggest contacting Kobo via they're Help/Support Line and not via email for a much more timely solution to issues regarding Kobos.
You can reach Kobo at 1-866-204-4714 8am- 12am EST 7 days a week
In-store we deal with Kobo issues for defective kobos (people with frozen screen or issues with sync'ing via Kobo help support) and they're service is prompt and fast they answer almost immediately and try to fix the problem while on the phone.
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As much as I love my Kobo, CS definitely sucks. Saying you should call for CS is a cop out -- if they aren't going to respond to support request e-mails then they shouldn't have that as a CS option. The 2 issues I have e-mailed on shouldn't have required me to spend any time on the phone (possibly waiting on hold??) as the first was straight forward and simple (wrong book downloaded after I bought, I bitched about it earlier) and the 2nd using e-mail allowed me to explain it better (had they actually read the e-mail the 1st time around rather than assuming what my problem was and answering a totally unrelated question -- took them 7 days after that to even acknowledge my actual issue and now at 30 days from 1st e-mail I still haven't had any meaningful response).
I am beginning to fear for Kobo's long term future due to poor service. They were amazingly responsive to make changes based on customer feedback in the 1st firmware update for the original, but they seem to have been overwhelmed by the success of Kobo. The "new company" excuse is starting to get a little old.
Robert
BTW - the book that downloads the wrong book (Lonely Planet Ireland 9) is still in the Kobo bookstore 2 weeks after they acknowledged it's wrong and refunded me, so pity the next person that buys it.