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You can find some info about our return policy on Kobos via our in-store kiosks, it states a 30 day return policy and we've even had customers come in with Original Kobos and gotten an upgrade for the price difference for the new Wifi Kobo.
If you have any issues with a return for a Kobo within the 30 day return policy on undamaged and with original boxing and receipt, I would recommend asking to speak to the store manager.
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