Quote:
Originally Posted by grapeape
Where do people shop that do not allow the return of opened electronics? I mean I can return a TV to Futureshop, I can return a cell phone to Rogers, I can return a laptop to Dell, etc... How the bloody hell does someone evaluate a product they cannot touch first? You assume I tore open the package and made it look opened, but I am as careful as you at protecting the packaging. As for research - it was a gift received by my mother - how much research can one do when it's a gift?
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A lot of electronics are starting to be packaged in that sealed plastic sh*t for that very reason: because if they are opened, they cannot be returned in their 'original' packaging/condition. It's a 'loss' for the organization if something is not re-sellable and sometimes they want to prevent returns for opened merchandise.
You'll find very LARGE retailers (like Walmart, Future Shop, Costco, Zellers, etc) are not too fussy about these things, but as soon as you go to a smaller outfit, they get all picky about returning something that has been opened. Chapters is a large retailer, but because Kobo is not - I think that's the issue (this is Kobo's rule for being able to re-sell them and not take a 'hit' on what's been opened/used).
Anyway, just my 0.02. I think, as consumers, we need to take these types of things into consideration when making purchase decisions.