MobileRead Forums - View Single Post

pokee · 11-30-2010, 07:02 PM

You'll find that some people say great things about Kobo's CS and other people have very negative comments. This is typical for any manufacturer - including Kindle (just read their boards). I think the difference is that the Kindle has less problems, therefore, less dealings with CS required. Having said that, I've dealt with Kobo CS a couple of times for some minor stuff and they've always been prompt and accomodating.

I think there is a problem with Kobo CS when RETURNING the Kobo. Technically, it's supposed to be unused when returned. Perhaps that's why you are experiencing the run-around? I never like returning things by shipping them. That's why I don't buy electronics online (unless I can return them at a local store).

Too bad you didn't like the Kobo for your library books! I have had ZERO problems with my Kobo and I can't keep up with the library books I have checked-out!

11-30-2010, 07:02 PM	#3
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	You'll find that some people say great things about Kobo's CS and other people have very negative comments. This is typical for any manufacturer - including Kindle (just read their boards). I think the difference is that the Kindle has less problems, therefore, less dealings with CS required. Having said that, I've dealt with Kobo CS a couple of times for some minor stuff and they've always been prompt and accomodating. I think there is a problem with Kobo CS when RETURNING the Kobo. Technically, it's supposed to be unused when returned. Perhaps that's why you are experiencing the run-around? I never like returning things by shipping them. That's why I don't buy electronics online (unless I can return them at a local store). Too bad you didn't like the Kobo for your library books! I have had ZERO problems with my Kobo and I can't keep up with the library books I have checked-out!