|
It just keeps amazing me how many companies decide to go the way of 'as little communication as possible'.
How hard would it have been for Bookeen to inform all people that were supposed to have their Cybook shipped on Dec 5th via e-mail that they are late?
Instead they have to face dozens of e-mails by customers inquiring about the shipment, which they then can only answer in hurried manner by a copy-paste standard text (which, if I may say so, is rather vague ... I can read between the lines what they are trying to express, yet that is not exactly what the sentences say).
A little bit of communication goes a long way.
|