I suppose I got spoiled by Amazon, and their excellent CS. I had bought a Kobo Wireless for downloading library books. It wasn't very user friendly IMHO and I found out about the Bluefire Reader for the iPad, so I returned the Kobo.
It had been used for all of a half hour and everything was pristine. I went through the song and dance routine with Kobo- got my "return number", packaged it up nicely and sent it back. Per Fed Ex, they received it 11/24. They had also said that they would provide me with a refund..I was well within the refund period.
Well, for the past week, it's been nothing but problems trying to get a straight answer from these clowns.
it goes so far and then they go silent as to when this refund will be issued. Not good. they say that someone will email me back that same day and then a day goes by and I have to prod them again.
If they want to be serious competitors to the Kindle, they have got to improve this. I've already steered two friends away from the Kobo and a complete stranger at Borders two days ago. The hardware is ok, but timely and
knowledgeable CS counts for much.
I'll tell you, I've been lavishing care and praise on my Kindle because of this
. That's what I get for cheating on my pal- I look at it as someone being married to a steadfast and topnotch spouse, and whose head gets turned by that cute little newcomer. Then you find out the newcomer is a floozy with no real substance and a rotten family..
I think the Kobo people are hoping I'll just forget about the $139..not freakin' likely..I have copies of all my paperwork, and the emails so I'm prepared to escalate this if need be. Just be careful when giving this company your money and think long and hard about your ereader purchases.