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I've read through the thread.
For whatever reason, your computer & this device are incompatible. Time for a divorce.
I suggest that you take the device back to Best Buy, complain that it won't work with your computer, & get them to give you a replacement. Maybe the new one will play better with your computer.
Either that, or upgrade your computer to Macintosh! (But be aware that Sony treats Mac's like it owes Mac money and doesn't have the cash to repay. So the Mac versions of Library are upgraded last, after the Russian hackers' needs are taken care of...)
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