The November 20 firmware was only released to sellers of the IQ. It was not released to the public at large. However, there is supposed to be a public release of a *new* firmware today. So keep checking
http://www.pocketbook-usa.com/support/pocketbook-iq/ for the update. It is not the Nov. 20 update, I guess we should call it the Nov. 29 update---or whatever day it comes out.
Your IQ will say Eclair whether you're running the Nov. 20 firmware or not.