Quote:
Originally Posted by elcreative
I guess it's nice to know that Amazon CS can do something right... as a seller (and occasional purchaser) on Amazon, I have found their CS to full of the most arrogant and self-serving B* and absolutely useless in any way whatsoever... Once more CS is in the eye (ear or email) of the beholder.
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I suspect their Kindle CS is a separate department. The Kindle CS is superb. And Amazon actually releases firmware updates fairly often as opposed to Sony which almost never releases a firmware update for their readers. The only one I remember getting from Sony was when they changed from BBeB to ePub, so that was a business related firmware update and not a "make the reader work better" update. And Sony had terrible ePub support for the 300 and 600 after that update but instead of fixing the problems for those readers they waited and relesed new readers with better support.