Although somewhat unrelated, I think, I bought a 950 from Best Buy at the $249 price. I already own a 350 and in the past had the 505, 300, 600, and 900. All the previous models and the 350 connected just fine using my Windows 7 Home Premium 64-bit desktop. But I have still not gotten the 950 to connect to my desktop, although it will connect to my Windows XP netbook.

When I tried to connect the 950 the first time it tried to install the driver but failed. I contacted Sony CS and was treated like pooh because I bought the 950 from Best Buy rather than directly from Sony. They basically told me I could either send it to them for repair or return it to Best Buy. I was never given an option of having a replacement sent to me. As it urns out, the 950 I bought is fine and just has a problem with my desktop. So I'm using the netbook instead. But Sony CS is as worthless as teats on a boar hog. (A bit of home spun humor.) I've ownd every Sony reader with the exception of the 500 and 700. So I like their products. But I hate Sony and their arrogant BS. When I compare the "customer is always correct" attitude I've always received from Amazon towards the Kindles I've owned, it just makes me hate Sony even more.

I hope you guys get a satisfactory closure from Sony CS, but I doubt it will happen.