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Well, I did get through to Sony support. iChat isn't working & my hearing isn't the best. What I got out of the conversation is that if it connects to my laptop, that it must be a problem with my USB port. He wanted me to check a USB port on the back of my hard drive. I can't see any. It is interesting that my 2nd USB port on the front of my drive effectively ignores my reader altogether (doesn't charge, my reader home page comes back). So maybe there's something to that. I'll call the guy who helped rebuild my PC & see if maybe he has a USB port that he can swap out....
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