I've never been able to get my 950 to connect with my Wondows 7 64-bit desktop. My 350 connects fine. The 950 will connect to my Windows XP netbook though. All I got from Sony CS was disrespect after they found out I bought it at Best Buy. Sony CS can bleep themselves as far as I'm concerned. They are the most worthless CS I've ever dealt with except for AT&T of course.