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Wizkid4U · 11-25-2010, 06:53 AM

I tried everything there is in the books and here in the forum:
Followed procedures Users Guide Chapt 7 & 8 and
Kindle Support > Kindle (Latest Generation) > Wireless Issues
Corrective action taken:
• - Turn Wireless Off/On
• - Kindle Restart
• - Reset to Factory Defaults
• - Router Off/On
• - Upgraded Firmware from 3.0.2 to 3.0.3
• - Retried Password more than 20 times
• - Crosschecked Password spelling more than once (only numbers are used)
• - Set the router to No-Password setting – no Kindle connection possible
All other devices, two PCs and a LapTop, connect flawlessly also under no-password setting.

I then contacted Amazon Kindle Support. They called me back immediately and we had three sessions, one hour each, to check all the parameters there are. They had me insert some codes in order to read out the internal data of my kindle – all to no avail.
I was given a replacement Kindle within four days (shipment USofA -> Germany). Guess what? The same problems occurred on the new Kindle.
Finally I found the glitch. I had the following SSID in the router
Hottes_FRITZ!Box
and finally changed that to
HottesFRITZbox7170
leaving both the underscore (_) and the exclamation mark (!) out – and violá –it worked immediately.
Lesson learned: The Kindle does neither like Symbols in the Password nor in the SSID
all other devices do not bother, that’s why it was so difficult to identify the mistake.

Take care

Wizkid

P.S. I forgot and like to mention that the Amazon Support people were very fast, friendly and effective in their decisions. It certainly was a pleasure to work with them, despite the inconvenient reason for the contact

11-25-2010, 06:53 AM	#45
Wizkid4U Junior Member Posts: 2 Karma: 14 Join Date: Nov 2010 Location: Southern Germany Device: Kindle 3G+WiFi	I was unable to connect to the WLAN I tried everything there is in the books and here in the forum: Followed procedures Users Guide Chapt 7 & 8 and Kindle Support > Kindle (Latest Generation) > Wireless Issues Corrective action taken: • - Turn Wireless Off/On • - Kindle Restart • - Reset to Factory Defaults • - Router Off/On • - Upgraded Firmware from 3.0.2 to 3.0.3 • - Retried Password more than 20 times • - Crosschecked Password spelling more than once (only numbers are used) • - Set the router to No-Password setting – no Kindle connection possible All other devices, two PCs and a LapTop, connect flawlessly also under no-password setting. I then contacted Amazon Kindle Support. They called me back immediately and we had three sessions, one hour each, to check all the parameters there are. They had me insert some codes in order to read out the internal data of my kindle – all to no avail. I was given a replacement Kindle within four days (shipment USofA -> Germany). Guess what? The same problems occurred on the new Kindle. Finally I found the glitch. I had the following SSID in the router Hottes_FRITZ!Box and finally changed that to HottesFRITZbox7170 leaving both the underscore (_) and the exclamation mark (!) out – and violá –it worked immediately. Lesson learned: The Kindle does neither like Symbols in the Password nor in the SSID all other devices do not bother, that’s why it was so difficult to identify the mistake. Take care Wizkid P.S. I forgot and like to mention that the Amazon Support people were very fast, friendly and effective in their decisions. It certainly was a pleasure to work with them, despite the inconvenient reason for the contact Last edited by Wizkid4U; 11-25-2010 at 07:48 AM. Reason: added the P.S.