Quote:
Originally Posted by grapeape
To my surprise, we were only able to get a store credit. Frankly the "unopened" requirement is ridiculous. The Kobo was a gift my mother received and to our surprise we found the books to be quite expensive and we couldn't see how to use chapters gift cards to buy kobo books. So I packed it up and took it back. Apparently we should feel lucky they took it back. Frankly I see it as one more nail in the chapters coffin - hope eveyone likes gift cards for christmas...
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Sorry to hear about your unhappy experience in one of our Chapters stores. To clarify the return policy is 30days on the ereader with original receipt, original packaging and resellable condition (we return all purchases to the supplier so this is something that we require if you want to return the ereader).
Currently there is no way to actually use gift cards to purchase Kobo books however it has been a long discussed issue on this forum as well as the offical Kobo website.
We always attempt to remain competitative with our competitors but such as certain prices are set by the publishers and as a result we can only charge what they require for the ebook.