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Another update
After having problems formatting my Product Descriptions (Kindle uploaders apparently cannot create breaks, headers, italics, links, etc, the way they are displayed in Amazon's other book sections), I have sent yet another message to technical support, but received no answer yet. Reviewing the tech support forums, I've noticed a distinct lack of responses from support regarding many of the features of the DTP platform, including formatting (or lack thereof), server download issues (of which there are many), and cancelling an item before publishing and/or unpublishing (you just can't).
For the record, someone also asked specifically, "How many Kindles have been sold?" and that question was also dodged. (Answer: "We sold out early in our first run, but we don't have sales figures.")
Clearly Amazon is not treating the DTP system with the same support that they would give Big Publishers. On one hand, why should I expect them to, when they are not getting any money for advertising, etc, from me? But on the other hand, they are collecting 65% of every sale I make... you'd think that could count for something.
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