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Typical Sony support. I got the email about the recall, and phoned them. The tech wasted 10 minutes of my time "troubleshooting" though I told him it had no ostensible problems. I had to connect via WiFi, the connect via 3G... I had to buy a free book via 3G... I had to open the book and turn through several pages... (didn't matter that I'd done all this before as part of using the reader). The support fellow then said "looks like it's fine, so send it back to us". (?!) He'd neglected to check the serial number against their db (though he asked for it before anything else). According to the db, it has to go back to Sony.
Over a week later and no replacement (though mine works fine so I'm not in a rush). He did say it would take 7-10 days. The guy took my credit card number to guarantee the return of the original unit. Faxing a copy of the receipt wasn't an option.
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