Good luck! I'm not a Windows 7 user so I can't offer much more advice.
Sometimes fresh air does wonders for one's perspective. Maybe a good night's sleep will help too. If you have enough patience, then maybe you could try Sony again and see if you get a different tech with better knowledge to help you? Or try the email or phone support instead of chat?
I agree the browsers aren't that great on either the K3 or the 950. I wish the 950 had an article mode view like the K3 though. If I want to surf the internet on a handheld, then I've got my iPhone. So far I've only been using the Wi-fi on the 950 for wikipedia. It has worked fast and smooth for that purpose.
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