Quote:
Originally Posted by artemisblossom
Yesterday I was in my local future shop and decided to check out the sony ereaders and apple ipads. ... I am shopping for a new gadget this Christmas but based on my experience in the one electronic store in my area I would have to say that if I go with an ipad I will buy it from the store but if I decide on a dedicated reader I will buy it off the internet.
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I don't want to pick on Future Shop, Best Buy, Target, Walmart, Frys, etc etc since this is an industry-wide problem that is fixable -- walk into an Apple Store and, to a lesser extent, a Sony Style store -- and you'll see how it can be done. As you point out, even within a Future Shop, you can get Apple-style service ... but only in the Apple floorspace selling Apple products.
Here's a stat for you: Apple stores have higher per square foot sales than Tiffany's. They have more staff per customer than any retail operation I know of ... and the stores are packed all the time with customers poking, prodding and buying. You'd think some bright bulb in the other electronic retail space might wander over to an Apple store one day and say .. "we could do that". Alas, it hasn't happened yet.