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mad5427 · 11-19-2010, 12:41 PM

I just spoke to customer service about not being able to put side loaded items on the home screen. She said it was in the user manual and in the service agreement. She then couldn't find it anywhere. She talked to management and was told that they will find it and she will email it to me.

I told them that they were misrepresenting on their website and nobody would be able to tell in a store due to there being no outside content on display models in store. The website has an area where it talks about personalized experience and organizing your home page. Nothing about it only being BN sold items. Anywhere. I would like somebody to find anywhere a place where it states that the home page is only for BN purchased content. I can't find it.

It just says to drag and drop whatever it is onto your homepage. You can't even do that. You can drag and drop from the daily shelf. But not from anywhere else. Even highlighting BN purchased stuff, you still have to choose add to home. No dragging or dropping.

I know this is such a minor thing, but it is very much misrepresented. I was under the impression that my homepage was going to be customizable and I could put my favorite things on there, be it pdf's, books, comics, videos. Just put stuff on the home page for easy access. I know it's not a full tablet, but they are advertising this home page as a repository for all of your favorite stuff. "They'll be there every time you reach for your nook color." That home page could be very useful. I really hope they code it in down the road that other content can be placed there.

I'm more upset that it's not sold with that info being available. It's kind of hidden for you to discover on your own.

I spoke with a Stephanie at the 800.843.2665 at 12 noon on Friday, November 19th, 2010. As of that moment, the website nor anywhere else seems to have the data that she says is in there stating the home page is for BN purchased content only.

I have a feeling within the next hour or so it'll show up in some sort of documents clear as day.

11-19-2010, 12:41 PM	#7
mad5427 Member Posts: 16 Karma: 180 Join Date: Nov 2010 Device: Color Nook	I just spoke to customer service about not being able to put side loaded items on the home screen. She said it was in the user manual and in the service agreement. She then couldn't find it anywhere. She talked to management and was told that they will find it and she will email it to me. I told them that they were misrepresenting on their website and nobody would be able to tell in a store due to there being no outside content on display models in store. The website has an area where it talks about personalized experience and organizing your home page. Nothing about it only being BN sold items. Anywhere. I would like somebody to find anywhere a place where it states that the home page is only for BN purchased content. I can't find it. It just says to drag and drop whatever it is onto your homepage. You can't even do that. You can drag and drop from the daily shelf. But not from anywhere else. Even highlighting BN purchased stuff, you still have to choose add to home. No dragging or dropping. I know this is such a minor thing, but it is very much misrepresented. I was under the impression that my homepage was going to be customizable and I could put my favorite things on there, be it pdf's, books, comics, videos. Just put stuff on the home page for easy access. I know it's not a full tablet, but they are advertising this home page as a repository for all of your favorite stuff. "They'll be there every time you reach for your nook color." That home page could be very useful. I really hope they code it in down the road that other content can be placed there. I'm more upset that it's not sold with that info being available. It's kind of hidden for you to discover on your own. I spoke with a Stephanie at the 800.843.2665 at 12 noon on Friday, November 19th, 2010. As of that moment, the website nor anywhere else seems to have the data that she says is in there stating the home page is for BN purchased content only. I have a feeling within the next hour or so it'll show up in some sort of documents clear as day.