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I received my new Kindle 3G (B006A0A...) on Monday and noticed the well-known rattling sound after about 3 hours of usage. I called Amazon Monday night on their international support hotline (I live in Germany) and asked for a replacement. After a 10-minute call everything was OK and the replacement unit was on its way. This morning (Thursday), UPS handed me my new fixed Kindle - that was just 2.5 days after my complaint. Well done, Amazon!
Some notes about the potential damage this screw may cause: On my way home from work I carried my Kindle upside-down in my jacket. At home I turned it back on, entered my password (which still worked), and after that the Kindle's screen froze. It didn't respond to key presses, the 7-second power slide and even the 30-second one. Worse than that: The power slide's LED wouldn't work too, which I guess is a sign for a severe problem. I had to attach it to the charger, and after a while I was able to reset the device.
I guess that the screw shortened a circuit related to the battery while I carried my Kindle upside-down. Would that be possible or is the device sensitive to things like carrying it upside down?
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