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Ok from sony...so I guess its game over...
Brad,
I'm sorry you're still experiencing difficulties not been able to access to a chapter heading or subsection of the book. the reason is that each book has it's own format to work with each Reader device, in this case the book that you are trying is not encrypted to access directly to chapter in the Sony Reader, instead you will have to access to the subsections to get to the specific chapter. We appreciate your feedback in this matter we will take it in consideration for the future models.
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