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harikamboji · 11-17-2010, 12:49 PM

Hi Oleg,
Sorry to hear about your experience. I also had a very unsatisfactory time dealing with the US distributor, with weeks going by before my (persistent) emails got acknowledged. At one point Mike Hu said my messages were going to his spam folder. My unit did eventually get fixed and I ended up happy, but it was like pulling teeth to get it done. (Not as bad as your troubles though!)

I would definitely recommend anyone in the US who buys the boox to use a different distributor, like Dulin's books, who's customer service guy seems really on the ball (versus the US Onyx office, onyxboox.com.)

There's no question, after this, they should refund your $80 and give you a new unit.

11-17-2010, 12:49 PM	#2
harikamboji Junior Member Posts: 7 Karma: 10 Join Date: Jun 2010 Device: onyx boox	Hi Oleg, Sorry to hear about your experience. I also had a very unsatisfactory time dealing with the US distributor, with weeks going by before my (persistent) emails got acknowledged. At one point Mike Hu said my messages were going to his spam folder. My unit did eventually get fixed and I ended up happy, but it was like pulling teeth to get it done. (Not as bad as your troubles though!) I would definitely recommend anyone in the US who buys the boox to use a different distributor, like Dulin's books, who's customer service guy seems really on the ball (versus the US Onyx office, onyxboox.com.) There's no question, after this, they should refund your $80 and give you a new unit.