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Originally Posted by Paulinafrica
Slightly off topic from the original poster, I have had my kindle for just 2 weeks and it no longer switches on, I live in South Africa and had to phone the US to get a replacement organised, it's still not clear to me if I have to send them the defective one before the replacement arrives or if I can wait and send them the defective one once I have received the new one. Logically I would have thought for a replacement that you would simply swap it with the replacement and the courier company would then return it to Amazon, below is part of the email that I received from Amazon:
The bit that baffles me is "If return is required" I don't know!
Anyway for what it's worth
Cheers
Paul
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Yes, unless you want to pay for two Kindles, you do need to return the defective Kindle, but not until you get the replacement Kindle. As previously stated (several times
) in this thread, when you receive your replacement Kindle, return your defective Kindle in the box that the replacement Kindle came in
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within 30 days from the date of this e-mail.
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They will even reimburse you for the shipping cost - and for the insurance too, I should imagine, as that is part of the shipping cost - as stated in the email they sent you. Pretty good deal, especially since you'll be paying for shipping from South Africa.
Holly