Slightly off topic from the original poster, I have had my kindle for just 2 weeks and it no longer switches on, I live in South Africa and had to phone the US to get a replacement organised, it's still not clear to me if I have to send them the defective one before the replacement arrives or if I can wait and send them the defective one once I have received the new one. Logically I would have thought for a replacement that you would simply swap it with the replacement and the courier company would then return it to Amazon, below is part of the email that I received from Amazon:
Quote:
[IF RETURN IS REQUIRED, ADD:
Remember to back up your personal content to your computer. When you return your Kindle, please do not return your power adapter, USB cable, manual, any accessories or other items that shipped with your Kindle. When we send a replacement, we'll send you a Kindle only without any additional accessories.
Please insert the Kindle into a plastic bag, put it in original packaging if available, and send it back to us within 30 days from the date of this e-mail. If we don't receive the device by then, you'll be charged for the replacement Kindle.]
Please mail your return to:
172 Trade Street
Lexington, KY 40511 USA
You will want to ship it with tracking and insure it.
Please write the reason for your return on the packing slip, put the slip in the package you're using, and wrap the package securely. Please indicate the cost of shipping you paid with your return (either on the packing slip inside of the box or written on the return label outside of the box). We’ll use this amount to reimburse your return shipping costs.
After you have shipped out the malfunctioning unit, please send us the tracking information and shipping cost using the link below so we can issue a refund
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The bit that baffles me is "If return is required" I don't know!
Anyway for what it's worth
Cheers
Paul