[radiomaster99]

Hello from Winnipeg..

Brand new Kobo, just bought from Chapters (Canada). Per the instructions in the quick-start guide, I plugged it into a PC (Vista). Windows did not detect the Kobo. I tried a different USB port on the computer, tried a different cable, and no luck. I connected my digital camera to the same computer using the same cable, and windows detected the camera immediately. When the Kobo is connected to the PC, the red charge light on the Kobo does come on.

I tried it on a second PC (Vista), with the identical results. Windows did not detect the Kobo. Assuming that the Kobo was defective, I exchanged it for a new one at Chapters. The new one is doing exactly the same thing as the old one.

Any suggestions? Do I actually have to do a software upgrade on a brand new Kobo to get it to work?

Thanks for any help.

Doug