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whitearrow · 11-12-2010, 11:05 PM

No better than the first. My message was the one I sent after I clicked through the "No, you weren't helpful" button:

---- Original message: ----

CUSTOMER: (whitearrow)
DATE: 11/12/10 15:41:11 PST
COMMENTS: I understand about geographic restrictions. The problem is, according both to the link on Random House's US web site (which is to the page in my original message) and a specific message from RH customer service about this book, the book is SUPPOSED to be available in the US but isn't due to an error. RH told me to write to Amazon, and now you're telling me "direct feedback to the publisher is helpful." It really seems like nobody wants to sell me this book, and it's quite frustrating.

-----------------------

And here's the response, which didn't absorb the point any more than the first one did:

-----------------------

Hello,

I've researched our website for you and see that the book "The Vampire Armand" currently not available for our customers in US. I'm sorry if it is disappointing news for you.

Please understand that to publishers grant eBook rights on a country by country basis, as a result availability and pricing of titles in the Kindle Store can vary by your home country or region. Our goal is to have publishers provide a Kindle edition for every title they can.

Your direct feedback to the publisher is helpful.

You may see a link labeled "Please tell the publisher: I'd like to read this book on Kindle" directly below the product image on some book detail pages.

For your convenience, I've included the link here:

http://www.amazon.com/gp/product/B0031RS3E4

I’ve taken your concern as a feedback and forwarded your comments on to our Kindle team to consider as soon as possible.

It is always important for us to hear how customers react to all aspects. Your valuable feedback will help us to improve the selection and service we provide.

Thanks for helping us improve the catalog available for Kindle. We look forward to seeing you again soon.

Thank you for your recent inquiry. Did I solve your problem?

(links deleted)

Best regards,

Jayanth V
Amazon.com
Your feedback is helping us build Earth's Most Customer-Centric Company.
http://www.amazon.com/your-account

--------------------------

Anyone still think that an exec at RH talking to an exec at Amazon wouldn't get a better response than I did?

11-12-2010, 11:05 PM	#27
whitearrow Guru Posts: 808 Karma: 2260766 Join Date: Apr 2008 Device: Kindle Oasis 2	Amazon's 2nd response No better than the first. My message was the one I sent after I clicked through the "No, you weren't helpful" button: ---- Original message: ---- CUSTOMER: (whitearrow) DATE: 11/12/10 15:41:11 PST COMMENTS: I understand about geographic restrictions. The problem is, according both to the link on Random House's US web site (which is to the page in my original message) and a specific message from RH customer service about this book, the book is SUPPOSED to be available in the US but isn't due to an error. RH told me to write to Amazon, and now you're telling me "direct feedback to the publisher is helpful." It really seems like nobody wants to sell me this book, and it's quite frustrating. ----------------------- And here's the response, which didn't absorb the point any more than the first one did: ----------------------- Hello, I've researched our website for you and see that the book "The Vampire Armand" currently not available for our customers in US. I'm sorry if it is disappointing news for you. Please understand that to publishers grant eBook rights on a country by country basis, as a result availability and pricing of titles in the Kindle Store can vary by your home country or region. Our goal is to have publishers provide a Kindle edition for every title they can. Your direct feedback to the publisher is helpful. You may see a link labeled "Please tell the publisher: I'd like to read this book on Kindle" directly below the product image on some book detail pages. For your convenience, I've included the link here: http://www.amazon.com/gp/product/B0031RS3E4 I’ve taken your concern as a feedback and forwarded your comments on to our Kindle team to consider as soon as possible. It is always important for us to hear how customers react to all aspects. Your valuable feedback will help us to improve the selection and service we provide. Thanks for helping us improve the catalog available for Kindle. We look forward to seeing you again soon. Thank you for your recent inquiry. Did I solve your problem? (links deleted) Best regards, Jayanth V Amazon.com Your feedback is helping us build Earth's Most Customer-Centric Company. http://www.amazon.com/your-account -------------------------- Anyone still think that an exec at RH talking to an exec at Amazon wouldn't get a better response than I did?