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When I called about the problems with the latest one, they told me to give them a call right after it reboots on its own so they can take a log of it and attempt to find the source of the problem. More people providing logs for them will help them find a pattern as to what is causing this. Also it doesn't take a lot of time, less than 5 minutes.
They said they most likely would be getting back to me early next week with what they found and hopefully provide a solution. Since more people seem to be having this problem I'll update the thread when I hear from them.
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I did the log thing with them too about 3 weeks ago. A woman named Trilby called me several times over a 5-day period. She also got through a couple of times and I gave her an overview of the many malfunctions I'd experienced with my first two Kindle 3s. But thereafter she missed me and left voicemails. Since she wasn't leaving me a return number, we didn't hook up again. In her last message, she asked me to send the two log files to tech support.
If that's what they ask you to do, when you send the logs, make sure you write a detailed message of what the logs are for and reference the person who called you. Overnight, Amazon seems to use offshore tech support. They're pretty clueless. So I'd send the logs in the AM. The first time I sent them was at the end of the day and when I woke up, tech support had bounced them back to me saying they didn't know what they were for. I'm sure it was in the CS records. The next tech figured it out. But Trilby never got back to me. They'd apparently abandoned my case for some reason. One clue to that may be that I wasn't given the instruction to call or grab the logs right after a spontaneous reboot. It's a pretty simple process to dump the logs. I viewed them after I had sent them. I found plenty of errors in them.
Another reason why they may have stopped working with me was that a week after I sent the logs my second Kindle 3 became worse. It was now an unusable device. Since I read every day, I called tech support back and they didn't bat an eye but just sent me out a third one.
I hope you can help them figure it out, Rob. We'll keep a watch for anything you may follow-up with.