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Publishers determine whether a book does, or does not have DRM. Kobobooks sells books in multiple formats. This includes both DRM ePUB files and those that are not DRM. They also have a proprietary DRM for books from Publishers that want DRM but are loaded to applications or their readers though sync. Kobo apps (like mine for Android) only load non DRM ePUB files and books encoded with Kobo's proprietary DRM through the sync function. . When I shop from my application, I can see if the book has DRM or not. The kobobooks site does not have this information available when I am shopping from my computer.
Have you contacted Kobo help about this? Give the information about your Cruz, the book, and the format.
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