Quote:
Originally Posted by khalleron
Huh.
If I go to Border's and they don't have a book, I ask them to order it for me (at least I used to before online retail became commonplace).
I didn't call up the publisher and ask them why the book wasn't in the store. Suppliers don't control what stores carry, the stores do.
"Sorry, it's not our fault," is the only true and honest response in this situation. Even good CS can't control another company's actions.
Especially since Amazon has all sorts of ways to leave feedback.
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Not quite the same situation, since ebooks don't go "out of stock", and an online store not having a book is more than likely a systematic error. So while calling up the publisher because your local store ran out of a book they ordinarily carry is silly, but it's a different thing.
But assuming that you found out somehow that your local bookstore doesn't have the book and never will (which is closer to the situation described), then it wouldn't be unreasonable to call up the publisher and complain. And in that case, it wouldn't be unreasonable to expect the publisher to follow up with the bookstore and find out why.
But I have to admit that I can't figure out how you'd find out the store wasn't going to have the book without talking to someone at the bookstore, in which case why wouldn't you just expect them to fix it. So it's still a bit contrived.
"Sorry, it's not our fault", may be true. But just because it's not their fault doesn't mean that they can't fix it, or shouldn't try. "Sorry, it's not our fault. Call somebody who gives a damn.", is annoying as hell when you're on the receiving end of it.