Quote:
Originally Posted by khalleron
"Sorry, it's not our fault," is the only true and honest response in this situation. Even good CS can't control another company's actions.
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Really? You don't think an executive from RH calling up Amazon's contact person for big-6 publishers and saying "hey, there's a DB error with this book, please make it available in the US" wouldn't fix it in about 5 minutes? You think RH is totally powerless here? Really?
Comparing this to a retail store situation is pointless, because the two situations aren't the same.