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Originally Posted by Kali Yuga
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Since RH is the publisher, I would think they would want to resolve it so they can sell books. If a retailer is making an error with a product, it's up to both the distributor and the retailer to work together to solve it. Since RH now knows about the problem, brushing me off with a "go tell Amazon" is not, to me, an acceptable answer.
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If I go to a bookstore and they refuse to carry a paper copy of Vampire Armand, even though it's still in print, to whom do you complain?
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If they bookstore "refused" then I would pursue it up the bookstore's corporate chain of command. That doesn't appear to be the case here, according to RH's own explanation. As between me, the customer, and RH, the publisher, they are in a better position to solve the problem than I am.