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Huh.
If I go to Border's and they don't have a book, I ask them to order it for me (at least I used to before online retail became commonplace).
I didn't call up the publisher and ask them why the book wasn't in the store. Suppliers don't control what stores carry, the stores do.
"Sorry, it's not our fault," is the only true and honest response in this situation. Even good CS can't control another company's actions.
Especially since Amazon has all sorts of ways to leave feedback.
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