Quote:
Originally Posted by Ken401
I was told about a call back as well. Something about a supervisor needing to approve. That was just an hour ago, so we will see.
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That was the message I received when I first contacted them last Friday. They had me email a copy of my receipt and they did open a case and said I would be contacted with details on the exchange process. They never called and I called them back today after getting the email. He apologized for me not receiving the call and told me he changed the status to critical and I should have the replacement on Monday. He confirmed all my contact details and did tell me he had confirmation of shipment for the replacement, but I'm not holding my breath for a Monday delivery. The unit I have works fine so no big deal if it takes longer.