Quote:
Originally Posted by fafaforza
Maybe there was a reason Amazon didn't carry them, and RH already tried to resolve the issue and they both ran into some type of a disagreement? Telling the customer to call Amazon would somewhat amount to a petition to let Amazon know that their customers want that particular product.
You're not only RH's customer, but also Amazon's. A call to Amazon, who, as far as I know, fully control what purchased books can go on your device, isn't that far out of the question, in my opinion. Like calling your cable company to carry a certain channel.
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Agreed. My point was that it's reasonable to expect that either company should be able to deal with the issue, even if the problem isn't directly under their control. In that case, they should contact the other company and get it worked out.
Telling the customer, "Sorry, not our fault. Call someone else.", is bad customer service and leads to "Please stink less" threads about their company on public forums.