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Well for actual bug reports I actually prefer that people use the tickets, if they use the forum then I have to typically make an extra post telling them to open tickets, as otherwise I lose track of the reports.
Of course that does help with the the problems that are not tickets, so it is a trade off of sorts.
With regard to the case (in)sensitivity of matching, it isn't just the ticket noise, for every person that opens a ticket, 10 people will just be annoyed by the issue but not bother finding a workaround/looking for a solution.
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